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Joanne Hall

11:06 13 Sep 25

Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟

Chloe Baxter

15:56 28 Aug 25

Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative.

Peter Kay

11:57 25 Aug 25

Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend

Jade Reay

11:49 31 Jul 25

I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler.

Catherine Tierney

17:33 02 Jul 25

I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team.

Kevin Strife

07:03 23 May 25

I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine.

Nathan Platt

08:46 17 May 25

Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future!

Charlotte Jones

06:57 07 May 25

Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help.

Tony Mackenzie

18:30 16 Apr 25

Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony

Jake Pearson

20:08 27 Mar 25

Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service!

Sarah Winn

20:25 14 Mar 25

Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁

Faye Keohane

12:35 14 Mar 25

Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer.

Thin Lizzy

20:43 10 Jan 25

Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited

Laura Wright

13:29 08 Jan 25

Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward.

Andy Lee

09:27 03 Jan 25

We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly.

James Parke

00:45 28 Dec 24

I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would!

colleen nettleton

19:36 19 Dec 24

I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you

Kev Thomas

23:10 16 Dec 24

We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU!

Billy

08:15 11 Nov 24

I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!!

Carla Hauxwell

09:58 02 Nov 24

We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!!

Kristian Farrow

10:26 02 Sep 24

After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward.

Melanie Cruickshank

12:02 01 Sep 24

Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling!

Sylvia Appleby

17:22 26 Aug 24

Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone.

Steve Konya

09:22 12 Aug 24

Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future

J J

15:33 10 Aug 24

Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round

J W

19:17 20 Jul 24

Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more

Adam Hartley

11:15 15 Jun 24

Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend…

Chris

11:27 06 Jun 24

Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems.

Jessica Robinson

10:29 31 May 24

Quick service! Lovely and polite and got the job done with no hassle whatsoever.

Marie

11:25 30 May 24

Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :)

Hayley Swainston

10:32 29 Feb 24

Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company.

Harry Stobbart

15:48 01 Nov 23

Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone.

Womens Institute

12:03 18 Sep 23

Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating.

Sarah Connolly

09:34 18 Sep 23

Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job!

Claire Abbas

06:49 15 Sep 23

Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have!

Margaret Northrop

19:33 14 Sep 23

So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results.

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