From expert installations to fast repairs and annual servicing, Bespoke Heating delivers tailored boiler solutions to keep your home warm, efficient, and running smoothly all year round.
Whether it’s a regular gas combi boiler or system boiler, we have over 20 years’ worth experience to share with you.
At Bespoke Heating, we provide complete boiler services across Middlesbrough and the surrounding North East areas. From an annual gas boiler service to urgent boiler repairs, our Gas Safe registered engineers ensure your heating and hot water stay reliable, safe, and efficient all year.
An annual service is essential for maintaining efficiency, preventing breakdowns, and ensuring your warranty remains valid. Many manufacturers require a yearly boiler service for this reason.
When you book an annual gas boiler service with Bespoke Heating, a Gas Safe registered engineer will carry out a full inspection, clean and check internal parts, and test for dangerous carbon monoxide. We also verify the boiler is burning the correct amount of natural gas, check ventilation, and assess for leaks or faults that could affect performance. You’ll also receive an annual check reminder so your servicing schedule stays on track.
What’s included in an annual boiler service:
We handle every aspect of keeping your boiler in top condition. That includes gas boiler service appointments, breakdown repairs, and full system installations.
By working to the highest standards, we make sure your system is running safely, meets warranty valid conditions, and maintains peak efficiency. With our annual servicing, you can rely on our experienced engineers to keep everything running smoothly year after year.
Our experienced and helpful staff are always happy to help, get in touch today.
Our approach to boiler repairs focuses on permanent fixes, not quick patches. Unlike some companies that rush through a job, we take the time to diagnose the problem properly before we fix it. Whether it’s a faulty part, pressure issue, or leaks, our Gas Safe registered engineers have the skills and spare parts to restore your heating quickly. Our local plumbers aim to maintain your comfort by completing most repairs on the same day wherever possible, so you’re never without heat or hot water for long.
As a trusted local installer, we fit high-quality gas boilers from leading brands such as Baxi. These boilers are built for durability, easy maintenance, and excellent efficiency. We’ll recommend the right model for your property, ensure the installation meets all regulations, and register it for full warranty protection. Our Gas Safe installation process prioritises safety, performance, and long-term reliability.
While the government has set targets to phase out traditional gas boilers in favour of low-carbon alternatives, this won’t happen overnight. We stay ahead of changes, including hydrogen-ready technology, so when the time comes, we can provide the right general advice and installation options to keep your home heated efficiently and sustainably.
Whether you need an annual gas boiler service or fast boiler repairs, we’re ready to help. Our expert engineers offer professional, friendly service backed by years of experience.
Contact Bespoke Heating today to arrange your boiler service or request a free quote.
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Cora TebbsTrustindex verifies that the original source of the review is Google.
This family business replaced a condemned boiler at short notice. Did an excellent job. Very informative and friendly staff definitely recommendPosted on Google![]()
Claire JamesTrustindex verifies that the original source of the review is Google.
Matthew was very knowledgeable, gave good advice and worked quickly on a general boiler service. Did a minor repair there and then for us at minimal cost too. Would definitely use again.Posted on Google![]()
Cathy GoddardTrustindex verifies that the original source of the review is Google.
I'd been struggling to find a reliable heating engineer for some time before I came across Bespoke Heating, and I'm really pleased I did. Debbie helped quickly and promptly with a next day appointment and quotes followed just as quickly. Stephen came out to fix my persistent boiler fault at short notice and was excellent throughout — friendly, unhurried, and clearly knew his way around the system. It was a long job but he was quiet, clean, and completely unobtrusive to have around the house. He explained everything he was doing, talked me through the new controls he'd fitted, and was patient with my questions. Highly recommended.Posted on Google![]()
Susan DearmanTrustindex verifies that the original source of the review is Google.
Turned up when said would recommend themPosted on Google![]()
Joan EtheringtonTrustindex verifies that the original source of the review is Google.
Initially given an extensive quote giving everything that would be done. Also given a choice of boiler. Really professional and well versed in their trade. Cleaned up every night and explained what they were doing and why. Very tidy system. All rubbish and redundant equipment removed. Matthew and Frankie did a really good job.Thanks also to Debbie in the office and Stephen for the original contact and input over the time they were here. We wouldn't hesitate to recommend Bespoke Heating and will be having them back in 12 months for the annual service.Posted on Google![]()
Helen DolanTrustindex verifies that the original source of the review is Google.
5* service. Couldn't ask for better service. From the initial contact to completion of job, everything was excellent. Excellent communication from Debbie which meant I was able to be at home in time for Stephen's arrival - no waiting around for someone to come. Stephen was really helpful, explained the problem and returned the following day with all of the parts needed to not only fix the boiler but also my kitchen tap and leaking stopcock. Stephen meticulously checked everything was working before giving me a full explanation of the work he had done and offering me handy tips for using the thermostat. Highly recommend and will definitely use again without hesitation. Many thanks to Stephen and Debbie 😊Posted on Google![]()
Nicholas HemmingsTrustindex verifies that the original source of the review is Google.
What a fantastic company to deal with. I would have no hesitation in recommending this company. From the initial enquiry phone call, where I spoke to Debbie, to the engineers service visit by Matthew and Frankie, I was impressed. Everyone was friendly, polite, professional and competent.Posted on Google![]()
Ava MurphyTrustindex verifies that the original source of the review is Google.
Although Iv not had no work completed of this company I'd like to give them 5 stars for their communication and customer service alone Iv been trying to get a boiler installation quote and booking for weeks and not one company have messaged me back apart from these even though they had no availability they still messaged me back which to me a message back even if it is just to say we can't fit you in is a win in this day and age because most companies just ignore messages and don't bother so thank you for that 🫶🏻Posted on Google![]()
James CooperTrustindex verifies that the original source of the review is Google.
Very professional, work was completed to a high standard. Found to be very accomodating, I would definitely recommend to friends and family.Posted on Google![]()
Nichola MillsTrustindex verifies that the original source of the review is Google.
What a great company. Needed a new boiler and from Debbie who booked an inital visit and further booking to install the new boiler to Stephen who did the inital visit and quote to Matthew and the team who completed my full install of the new boiler they have been fantastic. Great local company who are great at keeping in touch and fully updated throughout the process to explaining everything throughout the full installation and immaculate with how clean they kept my kitchen when completing. I cannot thank the team enough for the work completed. 10/10 Will be recommending in the future.Load more
Stephen is a second-generation heating engineer with over 25 years of experience in the industry. He began his career by spending more than five years training and completing an apprenticeship with his father, the first in the family to work in the heating industry. This strong foundation laid the groundwork for his extensive knowledge and practical expertise across the gas industry.
As our Head Gas and LPG Engineer, Stephen is passionate about delivering the highest standards in boiler repairs and installations. His meticulous approach and in-depth understanding of domestic systems ensure reliable, efficient results for every customer. Stephen’s philosophy is simple: do the job perfectly the first time, every time.
Outside of work, Stephen enjoys exploring the stunning landscapes of the North Yorkshire Moors with his dog, making the most of the great outdoors in his spare time.
Matthew represents the third generation of his family to pursue a career in gas engineering. The son of Stephen and Debbie, he joined the family business straight from secondary school and completed a comprehensive five-year apprenticeship under Stephen’s guidance, qualifying as both a gas engineer and plumber. It’s fair to say that Matthew’s path was set from an early age—Stephen jokingly recalls teaching him how to change a thermostatic radiator valve at just four days old in their own home. This early exposure laid the foundation for Matthew’s strong technical skills and deep understanding of the trade. Matthew shares Stephen’s commitment to excellence, believing in the philosophy of delivering high standards and getting the job done right the first time, every time. Outside of work, he enjoys spending his time maintaining and working on his car—a true passion that mirrors his attention to detail and hands-on approach.