At Bespoke Heating, our team of emergency plumbers is ready to respond to urgent call-outs day or night. From burst pipes to blocked drains, boiler repairs to restoring your hot water, we provide an efficient service that prevents further damage and keeps your home or business running.
If you have plumbing emergencies that risk property damage, disrupt your daily routine, or affect your heating system, you need help from a skilled plumber immediately.
Our emergency plumbing services cover:
We make sure every plumbing issue is addressed promptly with a permanent solution, not a temporary fix.
Our highly trained plumbing experts deliver a high quality service across the North East, including Newcastle upon Tyne and surrounding areas. We pride ourselves on:
Yes! we support homeowners, landlords, and businesses with urgent plumbing services. Our professionals are fully equipped for all types of plumbing requirements, from replacing new taps and showers to restoring optimal performance in commercial heating systems.
We can help with kitchen plumbing, water heater faults, and common plumbing issues that, if left untreated, could cause major damage to your property.
Absolutely. While we specialise in emergency plumbing, we also provide maintenance services and regular maintenance checks to help avoid unexpected breakdowns. By spotting potential faults early, we protect your plumbing systems and heating for the long term.
If you’re already working with us for emergency calls, we can schedule preventative visits that reduce the risk of future plumbing problems and keep your system running efficiently.
Our emergency call service is designed for speed. We aim to be with you as quickly as possible, fully prepared with the right tools and spare parts to fix the issue on our first visit. Whether it’s a late-night pipe burst or an early morning boiler repair, we respond promptly to keep disruption to a minimum.
From Newcastle upon Tyne to surrounding towns, our emergency plumbers are on hand to resolve urgent issues with your plumbing and heating systems. We understand that a plumbing issue isn’t just inconvenient, it can cause costly damage if not fixed immediately.
We provide the reliable and efficient service you need, no matter the time of day.
Our experienced and helpful staff are always happy to help, get in touch today.
Posted on Google Cora TebbsTrustindex verifies that the original source of the review is Google. This family business replaced a condemned boiler at short notice. Did an excellent job. Very informative and friendly staff definitely recommendPosted on Google Claire JamesTrustindex verifies that the original source of the review is Google. Matthew was very knowledgeable, gave good advice and worked quickly on a general boiler service. Did a minor repair there and then for us at minimal cost too. Would definitely use again.Posted on Google Cathy GoddardTrustindex verifies that the original source of the review is Google. I'd been struggling to find a reliable heating engineer for some time before I came across Bespoke Heating, and I'm really pleased I did. Debbie helped quickly and promptly with a next day appointment and quotes followed just as quickly. Stephen came out to fix my persistent boiler fault at short notice and was excellent throughout — friendly, unhurried, and clearly knew his way around the system. It was a long job but he was quiet, clean, and completely unobtrusive to have around the house. He explained everything he was doing, talked me through the new controls he'd fitted, and was patient with my questions. Highly recommended.Posted on Google Susan DearmanTrustindex verifies that the original source of the review is Google. Turned up when said would recommend themPosted on Google Joan EtheringtonTrustindex verifies that the original source of the review is Google. Initially given an extensive quote giving everything that would be done. Also given a choice of boiler. Really professional and well versed in their trade. Cleaned up every night and explained what they were doing and why. Very tidy system. All rubbish and redundant equipment removed. Matthew and Frankie did a really good job.Thanks also to Debbie in the office and Stephen for the original contact and input over the time they were here. We wouldn't hesitate to recommend Bespoke Heating and will be having them back in 12 months for the annual service.Posted on Google Helen DolanTrustindex verifies that the original source of the review is Google. 5* service. Couldn't ask for better service. From the initial contact to completion of job, everything was excellent. Excellent communication from Debbie which meant I was able to be at home in time for Stephen's arrival - no waiting around for someone to come. Stephen was really helpful, explained the problem and returned the following day with all of the parts needed to not only fix the boiler but also my kitchen tap and leaking stopcock. Stephen meticulously checked everything was working before giving me a full explanation of the work he had done and offering me handy tips for using the thermostat. Highly recommend and will definitely use again without hesitation. Many thanks to Stephen and Debbie 😊Posted on Google Nicholas HemmingsTrustindex verifies that the original source of the review is Google. What a fantastic company to deal with. I would have no hesitation in recommending this company. From the initial enquiry phone call, where I spoke to Debbie, to the engineers service visit by Matthew and Frankie, I was impressed. Everyone was friendly, polite, professional and competent.Posted on Google Ava MurphyTrustindex verifies that the original source of the review is Google. Although Iv not had no work completed of this company I'd like to give them 5 stars for their communication and customer service alone Iv been trying to get a boiler installation quote and booking for weeks and not one company have messaged me back apart from these even though they had no availability they still messaged me back which to me a message back even if it is just to say we can't fit you in is a win in this day and age because most companies just ignore messages and don't bother so thank you for that 🫶🏻Posted on Google James CooperTrustindex verifies that the original source of the review is Google. Very professional, work was completed to a high standard. Found to be very accomodating, I would definitely recommend to friends and family.Posted on Google Nichola MillsTrustindex verifies that the original source of the review is Google. What a great company. Needed a new boiler and from Debbie who booked an inital visit and further booking to install the new boiler to Stephen who did the inital visit and quote to Matthew and the team who completed my full install of the new boiler they have been fantastic. Great local company who are great at keeping in touch and fully updated throughout the process to explaining everything throughout the full installation and immaculate with how clean they kept my kitchen when completing. I cannot thank the team enough for the work completed. 10/10 Will be recommending in the future.Load more
Stephen is a second-generation heating engineer with over 25 years of experience in the industry. He began his career by spending more than five years training and completing an apprenticeship with his father, the first in the family to work in the heating industry. This strong foundation laid the groundwork for his extensive knowledge and practical expertise across the gas industry.
As our Head Gas and LPG Engineer, Stephen is passionate about delivering the highest standards in boiler repairs and installations. His meticulous approach and in-depth understanding of domestic systems ensure reliable, efficient results for every customer. Stephen’s philosophy is simple: do the job perfectly the first time, every time.
Outside of work, Stephen enjoys exploring the stunning landscapes of the North Yorkshire Moors with his dog, making the most of the great outdoors in his spare time.
Matthew represents the third generation of his family to pursue a career in gas engineering. The son of Stephen and Debbie, he joined the family business straight from secondary school and completed a comprehensive five-year apprenticeship under Stephen’s guidance, qualifying as both a gas engineer and plumber. It’s fair to say that Matthew’s path was set from an early age—Stephen jokingly recalls teaching him how to change a thermostatic radiator valve at just four days old in their own home. This early exposure laid the foundation for Matthew’s strong technical skills and deep understanding of the trade. Matthew shares Stephen’s commitment to excellence, believing in the philosophy of delivering high standards and getting the job done right the first time, every time. Outside of work, he enjoys spending his time maintaining and working on his car—a true passion that mirrors his attention to detail and hands-on approach.